I asked John G. Miller, CEO of QBQ, Inc., and author of “QBQ! The Question Behind the Question,” “Flipping the Switch” and “Outstanding” – 47 ways to make your organization exceptional what he meant by the subject statement and his reply was simple. An organization’s success or failure is about it’s people.
He further said organizations succeed because their people are personally accountable, they have a since of ownership. Continuing, he said this ownership is the result people who practice accountability and there was no finer tool in the market for teaching Personal Accountability than the QBQ! training system.
I then asked him “Why QBQ!?” Again, I received a simple answer, Because it works. He then shared what a QBQ, Inc. client had to say about it …
“QBQ! is the absolute best tool for making personal accountability come to life in an organization. This easy-to-implement idea is one that works for senior management as well as the front line—and everyone in between. We are committed to making accountability a core value at Husqvarna and QBQ! shows us the way.” Debbie Slocum, VP of HR Husqvarna Construction Products
QBQ! is a method of practicing personal accountability came about as a result of many years of research in the organizational development field. The discovery we made is this:
▪ When people ask questions like, “Why do we have to go through all this change?” and “Why can’t we find good people?” it’s nothing more than victim-thinking.
▪ “When will we get better systems?” and “When will someone solve the problem?” lead to procrastination.
▪ And “Who dropped the ball?” and “Whose idea was this anyway?” are all about blame and finger-pointing.
QBQ! provides the “how to” of personal accountability by helping people turn these questions around and ask The Question Behind the Question. This multimedia training system is designed to be easily facilitated internally by managers, HR or Training staff to customize the content to your people and company.
QBQ! eradicates the common yet dangerous traps of victim-thinking, procrastination, and blame. When this occurs, ownership, productivity, teamwork, morale, creativity, safety, communication, and problem-solving are enhanced. There is also a faster adaptation to change by your people, which is critical for competing in today’s global economy.
Designed for and practiced by the individual—but beneficial to the group and team—QBQ! material is practical, universal, and timeless. It applies to organizations in every industry—and to people at every level.
Lastly, our personal accountability content is foundational. Having entered the training industry in 1986, I’ve learned that when an organization trains people on customer service, management, sales, change, leadership—or any other topic—and personal accountability has not been established as a core value within the organization, training dollars are often wasted.
To see a video preview of this system, simply move your cursor to the top of this page and click on QBQ. For more information, simply go to the contact us button and request it.
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