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QBQ! - Personal Accountability As A Core Value
By John G. Miller
It's not about "corporate responsibility" but Personal Accountability!
Have you ever heard questions like these?
"Why do we have to go through all this change?"
"Why is this happening to me?"
"When is someone going to train me?"
"When is that department going to do its job right?"
"Who dropped the ball?"
"When am I going to find good people?"
"Why can't they communicate better?"
"Who's going to solve the problem?"
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If you have...then the message of QBQ!, The Question Behind The Question, is right for you and your organization! In a time when responsibility seems to be lacking, QBQ! is a tool that can make a meaningful difference by eliminating costly organizational traps such as: blaming, complaining, procrastination, organizational politics, we vs. they and negative self talk.
It is all about personal accountability and asking: "How can I contribute?" and "What can I do to make a difference?" QBQ! will additionally enhance pro-action, team work, leadership, ownership, service, creativity, communication, integrity, belief and career thinking vs. job thinking!
This course has a major objective of establishing a culture of Personal Accountability in business and in life. It is flexible as it can be used as a one-day course or a series of four 2-hour sessions.
QBQ! Training System Outcomes:
It Eliminates: Blaming, Complaining, Excuses, Procrastination, Victim/Entitlement Thinking and We/They
It Enhances: Personal Accountability, Morale, Internal Motivation, Customer Service, Leadership, Creativity, Safety, Integrity, Team Building, Stress Management, Belief and Career thinking vs. Job thinking
THE FOUR VIDEO/DVD SESSIONS OF QBQ! CONTENT (instructed by John G. Miller - author of QBQ!):
Session 1) QBQ! A Tool for Leaders at All Levels: This session is a powerful tool to enable everyone to understand accountability, its myths and how to begin practicing it to eliminate stress from our lives. Participants also learn how to control their thinking process and to view improving thinking as a key obligation of leaders at all levels. They discover that all of us are leaders and they are provided a scenario that demonstrates for them the power of asking The Question Behind the Question and practicing personal accountability. This is session is foundational - and critical - to the entire program.
Session 2) The "How To" of the QBQ!:
In this session, participants learn how to eliminate victim thinking, blaming, complaining and procrastination from their lives. Additionally, participants learn how to use the specific tool called "QBQ" to enable them to begin to put personal accountability into action. Through stories and humor, John Miller enables each of us to see exactly how to practice personal accountability at work - and at home.
Session 3) Personal Accountability in Action:
The one constant in our lives is change! While the normal tendency is to fight change and resist the changing conditions, the QBQ modifies the thinking process to ask, "How can I adapt and grow through these changes?" Participants learn growing through change, helping others, and serving their customers and the organization more effectively are the keys to success. This module is full of examples of people - leaders at all levels - who practice personal accountability and make a difference in their organizations and their lives.
Session 4) QBQ! Creativity and Integrity: Many believe creativity means succeeding outside the box. In this session, we discover true creativity is more than that. Too many explain poor performance saying, "I could have done it if I had only had the right tools, more help or more time." In truth, personally accountable - and successful - people understand that achieving goals is based on working creatively within real world limitations and using the tools at hand creatively to achieve objectives. Also, this module provides a heavy focus on what it means to live a life of integrity and make sure that our actions are consistent with our words, performance and results. This session is the "crescendo" of the entire system and brings it all together as we discover it's not about asking, "Why don't others walk their talk?" but rather "How can I practice the principles I espouse?" When this session concludes each participant - without a doubt - will know that personal accountability is his or her job!
TV interviews with John Miller about QBQ!:
VIDEO - View QBQ author John Miller on the Dave Ramsey Show (Fox News)
VIDEO - View a CBS interview with John Miller regarding QBQ!
Download the QBQ! Brochure (PDF 771K)
THE QBQ! TRAINING SYSTEM COMPONENTS
1. Facilitator Components:
Video or DVD-Based Leader System: The content delivered by video or DVD provides a consistent quality message that will stimulate high-level participation. Also, it provides the means for repetition - the key to long-term results. This resource makes the system extremely user-friendly for facilitators. Key point: The instruction of QBQ! material is done by author of QBQ! John G. Miller - not our client facilitators. This makes the system user-friendly, easy-to-implement, and provides a consistent message over time.
Facilitator Manual: A 96-page comprehensive manual with "Pause and Process" discussion points, written ideas, questions and techniques for creating meaningful group interaction and specific action plans. This easy-to-use manual eliminates a lot of the need for facilitator training. (Note: this facilitator guide is only available to organizations that license the training system).
CD Audio Soundtracks: An exact reproduction of the video content on audio. It provides each Facilitator with an easy review of session content when video equipment is not readily available. This aids preparation and review.
2. Participant Components:
Participant Workbook: A well designed 56-page visually stimulating workbook that follows the presentation of each video/DVD session plus leaves ample space for group interaction ideas and notes.
Action Contracts: Supplied at the end of each session to provide each participant an easy method of developing a plan of action to implement specific ideas.
CD Audio Soundtracks: A complete and exact CD audio soundtrack album that reviews the specific content shared during the classroom experience, making it easy for participants to revisit the material at their own pace.
The QBQ! Book: QBQ! Question Behind the Question a best-selling, high-impact business book authored by John G. Miller. It is the foundational text upon which the QBQ! training system is based. The book is an excellent review of the concepts and ideas provided in the training.
QBQ! Pad, Pen and Wallet/Pocket Card: Tools to continue reinforcing the QBQ! content on a daily basis.
Accountability Plus, Inc.
7565 Saddle Creek Trail
Gainesville, GA 30506-5720
770-205-8171
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